![]() I have spent several hours on multiple calls with the Netgear tech support over the past month. The camera lights flash briefly and then the camera is unavailable until I power cycle the base station. The same thing happens as described in the previous paragraph when I click the mobile app Update button in the middle of the camera window. Most frustrating is that I am never able to view the camera video on the mobile app, because there is a green window over the camera view window that says I have to update the firmware, which never goes away. I have tried this on Chrome (Ubuntu and Windows), Safari, Edge, and IE. As well, the camera firmware is not updated, but is still at the same old version. In order to get the camera video back, I have to power cycle the base station and allow it to resync with the camera. I only get a message that the request timed out. ![]() I have waited as long as overnight, but the camera never becomes available. However, I am no longer able to access the camera video. The message on the web app asking me to wait while the camera firmware updates goes away. The lights flash for a short time on the camera (about 10 seconds), and then stop. When I click the "Update" button on the web app (in the camera device settings page), a message appears on the web app stating that the camera firmware is updating. It seems that the new firmware version is:, but I am unable to install it. I have two cameras, both of which currently have firmware version. I have reviewed all the posts related to this issue, but none of the suggestions solve my issue.
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